Managing Digital Experience
Measure how stable, responsive and performant a device is based on synthetic transaction in near real time. This provides objective data around how users are experiencing the IT service. Workstation analytics is the next generation strategy in your remote desktop management.
Context driven surveys enable IT to solicit frequent feedback from employees to understand their digital experience. By correlating a user’s sentiment or perception of their endpoint with technical endpoint data, IT departments can ensure they’re resolving the issues that matter most to employees to increase user satisfaction.
Objective and subjective data is key to a digital experience strategy
Synthetic transactions simulate user behavior and alert IT about issues before the employee needs to raise a ticket. Tachyon diagnoses performance issues automatically and then provides real-time self healing remediation capabilities so the issue or enterprise-wide problem is resolved as soon as it is discovered.
Employees can self-serve either through a chatbot or portal even the most complex remediations, wherever they are located. 1E’s real-time platform fixes the issue immediately and, just as importantly, provides instant feedback. This can include even complex tasks like desktop upgrades or application installations
Tachyon Sentiment enables IT to solicit frequent feedback from employees to uncover unreported IT issues and employees’ frustrations. By correlating a user’s sentiment of their endpoint with technical data, IT can ensure they’re resolving the issues that matter most to employees to increase user satisfaction.
Improve first-call resolution
Employees’ first preference is to call the service desk. Tachyon makes that experience great by improving first-call ticket resolution through automated diagnosis and remediation built within the ServiceNow ITSM console. There is no need for remote control for the majority of issues.
Tachyon provides targeted, context-sensitive and immediate digital conversations with employees. These can be used to get feedback when a performance issue is detected, implore the employee to reboot their machine for a patch or just inform them that a global issue is remediated.
Tachyon provides automated remediation and diagnostic capabilities for end-point self healing. The solution ensures that issues with a single endpoint or 100,000 endpoints are immediately detected and resolved. This is achieved with zero impact on the network or client performance.
We want to help you reduce your service desk tickets by as much as 40%
Frequently Asked Questions
What makes AppClarity different from traditional SAM tools?
AppClarity is not your typical Software Asset Management tool
A software asset management tool (SAM) provides end to end life-cycle management of your software assets, essentially from procurement, through to license allocation, maintenance as well as wind down.
From a license compliance perspective these tools will identify what is deployed in your estate and hence what your license liability is. Sounds great and you tick the box from a vendor compliance perspective but what if you are not actually using the software? Are you licensing something merely for the sake of compliance that actually provides no business value?
Software asset management tools are often complex implementations that take months to set up and the ‘business value’ that you receive at the end of the day is a report telling you that you need to pay more money to your software vendors. Sound familiar.
What does AppClarity do?
AppClarity is designed to uniquely highlight software that is not being used. It reports on this financial waste and also allows you to reclaim licenses with reclaimer technology. AppClarity analyses all the applications deployed in your environment across all of our deployed PC’s, more effectively and quicker than traditional software asset management tools. It does this with zero impact on your existing infrastructure and is an agentless solution. All we need is Microsoft SCCM deployed in your environment, nothing more, nothing less.
The organisational benefits of AppClarity are very simple:
- Licenses can be reused where they are needed, avoiding expenditure wasted on buying new licenses
- Top level view on deployed software & actual license use
- License compliance is much simpler
- Savings are often achieved within one month
In conclusion, gone are the days of clunky software asset management tools. AppClarity is simple to use and hence it is used by our customers who get real value instantly. It does not require months of configuration, rather presents business data that can be rapidly understood and actioned in a matter of days from project kick off. AppClarity provides real business value, really quickly!
Why do I need NightWatchman if I have SCCM?
NightWatchman extends the core PC power management capabilities offered by Microsoft‟s System Center Configuration Manager 2012, providing additional functionality to manage complex scenario’s across a typical enterprise network. 1E offers deep support for Windows 7, older operating systems and Macs; helps fix “sleepless” PCs; and includes outstanding wake-on-lan capabilities for patching purposes. Users can remotely wake up their work PCs for remote access as well as opt-out of power management during important tasks. NightWatchman also comes with a comprehensive PC make and model power database, senior-management dashboard and baseline energy management capabilities to help gain proven savings over time.
Together, System Center Configuration Manager 2012 and 1E NightWatchman give organizations a powerful way to manage today‟s power-intensive IT systems. They deliver three key tools that organizations need:
- Administrative flexibility, so that organizations can better manage a diverse IT environment.
- User empowerment, so that organizations can tailor power management without an adverse effect on employee productivity.
- Advanced reporting, to create a clear and highly accurate picture of cost savings and energy-use reductions.
With SCCM 2012 power management and 1E NightWatchman, organizations can develop power-management strategies that make sense.
Most organizations have an IT environment that consists of multiple operating systems. and have varying needs for patching and powering PCs on or off. System Center Configuration Manager 2012 and 1E NightWatchman offer organizations the flexibility needed to handle a complex IT infrastructure and make SCCM 2012 power management enterprise ready.
For instance, one barrier to effective power management has been the concern that data may be lost during forced shut-downs. To avoid this, power management with System Center Configuration Manager 2012 takes a conservative approach to enabling power savings with hibernate or sleep modes. Power policies can be created that save similar amounts of power, but do not completely shut systems off. Instead, they lower power consumption on components during idle periods and put systems into sleep modes. Configuration Manager 2012 provides the necessary engine to set and configure Windows power policies centrally on clients, ensuring that PCs go into a sleep mode after a period of inactivity.
However, some applications do not transition to sleep or hibernate very effectively. NightWatchman extends that capability to manage an organization‟s specific needs and provides additional power down functionality. Most enterprises require a range of power-management exceptions so that important processes are not disrupted. NightWatchman allows IT managers to set power-down rules so that PCs performing key tasks are exempted from scheduled sleep or hibernate periods. At the same time, rules can be set so that PCs not currently performing key tasks can be powered down.
To wake PC’s for patching purposes, SCCM 2012 provides wake from sleep timers using the operating system to wake machines at a pre-defined time. NightWatchman enhances this capability by providing SCCM 2012 wake on lan capabilities, either scheduled or on demand with no network modifications required. Machines woken with 1E WakeUP can be configured to go back to a lower power state as soon as maintenance is completed.
NightWatchman enhances the standard Windows power settings by repairing “sleepless” PCs, where rogue applications and drivers prevent PCs from sleeping when they should. Together with System Center, it can identify and repair sleepless PCs. System Center Configuration Manger 2012 and 1E NightWatchman together squeeze savings out of an organization‟s power-management scheme – including servers when used with NightWatchman Server Edition.
Empowering Users to Effectively Manage Power Needs
Another barrier to power management adoption has been a worry that remote users will not be able to access their office PCs. And there are concerns that forced “sleep” sessions could interrupt important tasks. Configuration Manager 2012 and 1E NightWatchman give IT managers the control they need to ensure that power management does not interfere with critical business needs.
Most organizations have at least some systems which fall into the exception category. In certain cases, there are systems that are required to be turned on and fully available at all hours. Other systems may not have necessary compliant hardware for power management.
Configuration Manager 2012 allows different departments or business units to have different policies, depending on their needs. In addition, two power management policies can be set for all clients: one for peak periods and one for non-peak periods. This allows for more aggressive power management policies to be enacted at night during non-peak periods, with more lax settings to be in place during the day.
NightWatchman adds to these capabilities so that employees can take further control of their power consumption. PC users performing critical tasks can choose to temporarily “opt out” of power management. In addition, 1E’s Web Wake Up – a part of NightWatchman – allows workers who are traveling or telecommuting to navigate to a secure Web page and turn on their office PCs when remote access is required. NightWatchman also checks PCs for applications that are in use and is designed to securely save data before rebooting for a patch application or other process.
Advanced Reporting Completes the Picture
One key aspect to a power-management solution is to offer concrete evidence of the possible savings. NightWatchman measures PC usage and uses ‘what-if’ analyses to predict the eventual power savings that could be achieved by putting PCs into a low power state when they are not being used. This information gains reliability by drawing upon make- and model-specific power consumption values and location-specific energy costs and carbon tariffs.
Moreover, once policies are in place, Configuration Manager 2012 and NightWatchman continue to track power consumption and settings on all managed clients. This information can be stored for years in the data warehouse, giving a long-term look at power reductions and CO2 emission savings. The Configuration Manager 2012 environmental impact report can be run across all systems or a collection of systems using a specific CO2 rating as an input parameter.
NightWatchman also provides a dashboard that shows high-level management information at a glance. It is customizable and can be tailored to individual organization and managers‟ needs.
What is 1E WakeUp and how does it work?
The software uses a combination of standard ‘Magic Packets’ and an agent service to enable Wake-On-LAN to function over networks which do not support directed subnet broadcasts.
Although 1E WakeUp can only be used to turn PCs on, it can be used in conjunction with another 1E product, NightWatchman, to turn off PCs. NightWatchman can turn off PCs on demand, or according to a schedule, thereby reducing power consumption. It also saves any open documents thereby ensuring that no data is lost during the shutdown.
1E WakeUp and NightWatchman can be purchased together as a cost effective power management and software updating solution – the Power & Patch Management Pack.
- Dramatically improves user productivity by ensuring every user has a healthy, well performing PC
- Proactively checks PCs, identifying issues and automatically remedying them
- Dramatically reduces downtime and guarantees 100% patch deployment success
- Supports almost instant delivery of software and patches across an entire network
- Integrates seamlessly with NightWatchman to deliver round the clock PC power and patch management
- The most scalable solution available today; we have several customers with over 300,000 licences
- The only solution of its type to achieve Common Criteria for IT Security (CC) Assurance
How does NightWatchman save energy?
How are energy savings achieved?
NightWatchman provides centralised, reliable and secure shutdown and wakeups of workstations automatically. This saves as much as R250 per annum per PC on energy costs. Over and above this, the solution comes out of the box with a full reporting pack that allows you to track energy, co2 emissions and costs within your organisation.
Features of the product include:
- Powers down or logs off PCs across an enterprise
- Protects unsaved user data prior to shutdown
- Wake on lan with no network changes required
- Produces reports to calculate current and potential future energy savings
- Controls PC Power Scheme settings
- Schedules daily, immediate or once off shutdowns
- Controllable with any systems management tooling as well as through its own console
- Energy, cost and co2 emissions reporting
- Product performance reporting
Improving IT operations
NightWatchman actually enhances the IT operations of an organisation. By being able to power manage devices, NightWatchman ensures that devices are available for patching and by regularly powering down workstations, administrators can ensure that important security patches are applied.
What is Green IT or sustainable computing?
If one examines the issues we face at a macro level, we really need a 3 pronged attack to survive as a species and IT needs to play a significant role in all of these:
1. We need lots and lots of abundant clean energy, which is affordable.
There is no doubt that moving to clean energy, be it renewables or nuclear (don’t discount this) is going to be more expensive than the cheap carbon we have today. This however should not become a hindrance in pursuing this objective. IT’s role in this paradigm shift, moving to a low carbon economy, will be paramount. Smart green energy is the only way forward and technology will enable this.
2. We need to continue to pursue energy efficiency to ensure a sustainable future.
If we assume that energy is going to get expensive, the only way to ensure sustained growth and get the majority of the world’s population out of energy poverty is to ensure that we become more efficient. In simple terms, do more work with less energy that is more expensive. If we fail to achieve this, we will hinder economic growth and ensure that poverty persists. The major consequence will be that poverty stricken communities that cannot afford ‘expensive clean energy’ may pursue dirty energy strategies. So becoming more efficient is critical and in reality underpins what IT is all about.
The use of technology is almost always around becoming efficient. The simple task of turning a bit on or off is actually about doing a piece of work more efficiently, be it a calculation, word processing or getting your companies books out earlier than ever before. From a business perspective, IT is a large consumer of energy and making the service you deliver as an IT professional more energy efficient will become more and more important as the cost of energy continues to escalate.
3. We need to conserve our natural resources.
It is all well and good getting access to clean energy and becoming more efficient, however, if we don’t continue to manage, conserve and preserve our natural resources, the future of our species on the planet is questionable. We have to continue to look after our water resources, our oceans and our natural wilderness. These are critical to ensuring that our biome remains in balance and will ensure that water and food security do not become threats leading to conflict. Again, the role of technology in monitoring the effects of climate change and managing these rapidly decreasing resources will become key. Taking this further, moving to ‘birth to birth’ manufacturing processes which reutilise raw materials after usage will again be driven by advances in design driven by technology.
Business Apathy towards sustainability (and sustainable IT)
Business in many instances is still apathetic towards global warming and climate change. The most common excuse is the responsibility to the shareholders to make money. If we continue to hold that view, we are on a very slippery downhill slope into oblivion. However, even if we do work within these confines, there is not a single shareholder that would not agree with efficiencies that lower costs and improve the bottom line? You would struggle to find a shareholder that would fight against improved market perceptions of their business leading to financial growth? Few shareholders would prevent an organisation lowering their tax liability by lowering their carbon footprint, or improve their global market competitiveness by reducing the carbon intensity of their manufactured product.
The steam train that is the ‘low carbon economy’ is actually nearing the station. It may have already arrived and ‘green IT’ is one of the carriages.
The role for the IT Department and sustainable computing
If we accept that we are entering a paradigm shift, and that technology is going to be a key enabler moving forward, then the IT department and the role of IT is going to become more and more important. IT is going to be the change agent to drive efficiencies in organisations. IT will enable companies to measure where they are and build plans to make improvements. IT will be the means whereby companies will become ‘smart’. ‘Smart’ in respect of all aspects of the business from, logistics to facilities management, manufacturing processes to full dematrialisation of carbon intensive business processes.
The ‘smart’ CIO is the leader who is going to realize this sooner rather than later and start to lead these initiatives in the boardroom. Never has a more telling opportunity faced IT before than what the low carbon economy brings. The opportunity for IT in many organisations is to move up the value chain and be at the forefront of business strategy and business leadership. The change within the next 10 years is going to be enormous and companies that will win in this new economy will be the innovators, innovation led and driven through technology.